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UX Content Experience

2024 - Present

Head of Content & Design | Values & Virtues


Revamped membership descriptions to emphasize time efficiency, classroom management, and fun learning, using iconography and bolding for better scannability.​

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Developed a brand style guide and a voice & tone guide, implementing them across marketing materials, emails, social media, and website content to ensure consistency and clarity.

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Designed and launched a Christmas Gift page on WordPress using AI-assisted coding.

2024 - Jun 2025

UX Writer | TechFleet

Audited, designed, and wrote micro-copy and educational copy for the Taino World 2025 interactive conference landing page as part of a 4-person UX writing team. 

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Practiced cultural sensitivity by adhering to style guides that reflect the Taino Indigenous people’s history and culture.

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Collaborated across disciplines, including engineering, design, research, and strategy, using tools like Figma, Notion, and Discord.

2024 - May 2025

UX Designer | Scharf Inspections

Led a desktop redesign from wireframes to high-fidelity prototypes using feedback from 20+ user interviews, ultimately earning client approval for development.

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Created a scalable brand component library in alignment with Web Content Accessibility Guidelines (WCAG) to improve product adaptability across multiple devices.

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Improved site navigation by renaming page titles to align with user mental models, increasing location findability from 25% to 100% in usability testing.

Education

Jan 2025

Google UX Design Professional Certificate

Applied key principles to two client projects, leveraging UX research, wireframing, prototyping, and usability testing to create user-centered digital experiences.

Jan 2025

TechFleet Agile Methodologies and Servant Leadership Masterclass

Collaborated with 21 designers and researchers to apply Agile UX methods in a product that helps elderly users avoid online scams, using Google Design Sprints, Lean UX, and ResearchOps best practices.

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Trained in Servant Leadership, developing skills in team empowerment, collaboration, and conflict resolution for Agile environments.

2022 - 2024

B.A. in Creative Writing

Honors and Dean’s List - Top 1% of graduating class. 

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2024 Declercq Poetry Contest – 3rd Place. Published in Occam’s Razor CSU East Bay Literary Magazine.

Skills
& Expertise



    Content Strategy


    UX Writing


    Information Architecture


    User Research


    Wireframing & Prototyping

Complimentary Haiku

Spring morning marvel

Lovely nameless little hill
On a sea of mist​

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- Matsuo Basho

Let's Connect!

  • LinkedIn

Created with <3 by Younng-Joo on Wix

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